![]() To be in the air "in general awareness" is from 1875 up in the air "uncertain, doubtful" is from 1752. In old chemistry, air (with a qualifying adjective) was used of any gas. In English, air replaced native lyft, luft (see loft (n.)). Words for "air" in Indo-European languages tend to be associated with wind, brightness, sky. In Homer mostly "thick air, mist " later "air" as one of the four elements. It is possibly from a PIE *awer- and thus related to aeirein "to raise" and arteria "windpipe, artery" (see aorta) on notion of "lifting, suspended, that which rises," but this has phonetic difficulties. 1300, "invisible gases that surround the earth," from Old French air "atmosphere, breeze, weather" (12c.), from Latin aer "air, lower atmosphere, sky," from Greek aēr (genitive aeros) "mist, haze, clouds," later "atmosphere" (perhaps related to aenai "to blow, breathe"), which is of unknown origin. E-mail him at or get help by contacting him on his site. More like the right thing to do.Ĭhristopher Elliott is the founder of Elliott Advocacy, a nonprofit organization that helps consumers solve their problems. I’m not sure I would call that a gesture of goodwill. However, as a gesture of goodwill we have refunded her luggage fees.” “Our terms and conditions for baggage fees are nonrefundable. I list the names, numbers, and e-mail addresses of the customer service executives of Aer Lingus on my consumer advocacy site,. Remember, if you can’t make progress with the lower-level contacts at an airline like Aer Lingus, you can always take your complaint to the top. I’m surprised there wasn’t a riot on board. And if you think the latter is a luxury, you should have been on the budget airline flight from Madrid to Buenos Aires where they tried to sell us breakfast and drinks at the end of a 13-hour flight. Every plane ticket should include a seat, a checked bag, and on longer flights, something to eat and drink. So why not apply the same rule to fees?Īnd finally, there’s the fee itself. Already, the DOT says your airfare must be refundable if you cancel within 24 hours, unless you are a week or less before your trip. ![]() The second issue is the refundability of fees. It might have been, and maybe that’s something for the Department of Transportation to investigate. I don’t know if causing the confusion was intentional. But I believe you when you say you were confused. That’s a deceptive booking interface.ĭid Aer Lingus have a deceptive interface? I couldn’t check because doing so would require that I buy a ticket, which I don’t need. But it sometimes leaves you with the impression that you don’t have a seat at all. The airline will try to sell you a seat assignment - meaning you get to select where you sit. ![]() If you have an airline ticket, you have a seat. This is most common with seat assignments. First, there’s the issue of an airline intentionally making its booking interface confusing in a way that benefits it. Your case raises several important issues. Most longer international flights include a checked bag, so maybe it assumed everyone knew - but everyone did not know. Aer Lingus should have been clear about what was included in your fare.
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